Product support
Support
Found a problem or have an idea? Email support@vibewait.ing. Check the report carefully and remove private window titles, documents, email addresses, and sensitive screenshots before sending.
Capture access is not allowed
Open System Settings β Privacy & Security β Screen Recording, allow eaShot, and relaunch if requested. Then open the picker and choose Refresh.
The wrong display was captured
Move the pointer onto the intended display before invoking Quick Capture. eaShot deliberately uses the display under the pointer.
Protected video is blank
macOS and content providers can prevent protected media from appearing in screenshots. This is not something eaShot attempts to bypass.
A folder capture fails
Open eaShot Settings and choose the folder again. The folder may have moved, been removed, or had its permission revoked.
App Store refunds
Purchases and refunds are handled by Apple. Use reportaproblem.apple.com and mention the app name and purchase date.
Useful support report
Include the eaShot version/build, macOS version, Mac model/architecture, selected region and output mode, the exact visible error, and whether the problem reproduces after relaunch. Never send a sensitive screenshot unless you have deliberately redacted it. Support emails go only to the developer and are never published.